IT Support for Seattle Homes & Businesses

Break/fix means you call when something breaks. Managed IT means someone is proactively monitoring your systems, applying updates, and catching issues before they cause downtime. It's the difference between reactive and preventative.

Remote support is typically available same-day. On-site scheduling is available with priority options for critical issues.

Network monitoring, security updates, remote troubleshooting, scheduled maintenance, and on-site visits as needed. Plans are customized to your environment.

Yes — home office network optimization (dedicated VLAN for work traffic, VPN setup, video call prioritization) is a core service.

We start by learning your setup: the network, the computers and accounts in use, how backups are handled, and what's been causing problems. From there we recommend a plan — ongoing managed support or help with a specific issue — and put it in writing. Routine maintenance and most troubleshooting happen remotely; on-site visits cover anything that needs hands on the equipment.

The number of people and devices, how much of the work is on-site versus remote, and whether you want ongoing managed support or help with a single project. Plans are customized to your environment, and you get the scope in writing before anything starts.

Yes. Because we also install cabling, access points and network equipment, we can fix the physical side of a problem — a bad cable run, a poorly placed access point, an overloaded switch — instead of only troubleshooting from the desk. For offices, that often means two Cat6 drops per desk, a small central rack and ceiling access points.

Yes. A wired drop to the desk fixes most dropped video calls, an access point near the office handles the Wi-Fi, and a small battery backup on the router, switch and modem keeps a power blip from knocking you offline. We can also put work devices on their own network, separate from smart home and guest devices.

Yes. Backup management is part of managed IT: making sure important data is backed up on a schedule, that the backups actually complete, and that you can restore from them when you need to. We look at what you have during the initial assessment and recommend changes if there are gaps.

The basics go a long way: a properly configured firewall, security updates applied on schedule, endpoint protection on each computer, separate networks for guests and for devices like printers and cameras, and staff who know what a phishing email looks like. We put those in place and keep them maintained.